Customer Service & Utility Billing

The Customer Service and Billing Department is responsible for the billing and collection of Property Taxes, and all Utilities (Water, Sewer and Gas).

Service


To establish service with the City of Lebanon, you will need to visit the Customer Service Office. The services we provide are Water, Sewer and Gas.

Meter Connection Fees


The meter connection fee amounts are as follows:
  • Gas
    Residential - $75
    Commercial - $125
    Industrial - $260
  • Water and Sewer
    Residential - $75
  • Commercial - $125
    Industrial - $260
All connection fees are non-refundable and non-transferable. Service can usually be provided the same day for requests made before 3 p.m.
provided customer has a paid receipt in their hands from the customer service desk at City Hall.


City of Lebanon Budget Billing

        For your convenience, the City of Lebanon Utilities offers Budget Billing.

The City of Lebanon's Budget Billing is a free service offered to homeowners that evenly distributes and maintains consistency for the cost of your utility services (gas, water, sewer, recycling) over a twelve month period. Your monthly budget payment amount is based on the average twelve month consumption for the preceding twelve months with a 5% increase. Budget Billing begins on the next billing cycle after your application is received and processed by the Customer Service Division.

Participants are required to make on-time monthly payments for the entire twelve month period. Inconsistent payments will cause participants to be removed from the Budget Billing Plan and additional delinquency fees may apply. Effective every March, if it is found that the customer paid more or less than the actual twelve month billed charges, the over or under paid amount is adjusted to the estimated cost of the service for the following year's Budget Billing. Customers with questions about Budget Billing may call a Customer Service Representative at (615) 444-6300 or email customerservice@lebanontn.org for assistance.

To enroll, complete the Budget Billing Enrollment Form and either email to customerservice@lebanontn.org, or mail it to the City of Lebanon Utilities (see mailing address below). It's that easy!

Mailing Address:

City of Lebanon Utilities
ATTN: Customer Service Division
200 N Castle Heights Ave #117
Lebanon, TN  37087

Phone:  615-444-6300

Billing

The Gas, Water and Sewer Department reads every meter and bills every customer each month. The utility bill may be paid at the drive-through window, at our office, in the night depository or by Bank Draft. Payments may be made with cash, check, money order, credit cards and online. In order to pay your bill at the drive-thru, you must have your bill or account number.


Past Due Bills

Payment must be received on or before the Disconnect Date. If your service has been disconnected for non-payment, a reconnection fee is due with payment in order for your service to be reconnected.


Reconnection Fees

The current Reconnection Fees are as follows:

  •  
  • $50 for reconnection during business hours (7:30 a.m. - 4:30 p.m.). 
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  • Payments received after 4:30 p.m. Will result in service being reconnected the following business day.
  •  
  • There are no reconnections after hours.
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  • There will be a collection fee of $10 if a Utility Department employee has been sent out to your location to cut off your utilities and you have come by to make a payment. For after-hours assistance, call 615-444-0825.
  •  

Tampering Fees

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  • 1st Offense $90 reconnection fee
  •  
  •  2nd Offense Resident will be arrested and charged with Class E felony.
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