Customer Service & Utility Billing

The Customer Service and Billing Department is responsible for the billing and collection of Property Taxes, and all Utilities (Water, Sewer and Gas).

Service


To establish service with the City of Lebanon, you will need to visit the Customer Service Office. The services we provide are Water, Sewer and Gas.

Meter Connection Fees


The meter connection fee amounts are as follows:
  • Gas
    Residential - $75
    Commercial - $125
    Industrial - $260
  • Water and Sewer
    Residential - $75
  • Commercial - $125
    Industrial - $260
All connection fees are non-refundable and non-transferable. Service can usually be provided the same day for requests made before 3 p.m.
provided customer has a paid receipt in their hands from the customer service desk at City Hall.

Billing


The Gas, Water and Sewer Department reads every meter and bills every customer each month. The utility bill may be paid at the drive-through window, at our office, in the night depository or by Bank Draft. Payments may be made with cash, check, money order, credit cards and online. In order to pay your bill at the drive-thru, you must have your bill or account number.

Past Due Bills


Payment must be received on or before the Disconnect Date. If your service has been disconnected for non-payment, a reconnection fee is due with payment in order for your service to be reconnected.

Reconnection Fees


The current Reconnection Fees are as follows:
  • $50 for reconnection during business hours (7:30 a.m. - 4:30 p.m.).
  • Payments received after 4:30 p.m. Will result in service being reconnected the following business day.
  • There are no reconnections after hours.
  • There will be a collection fee of $10 if a Utility Department employee has been sent out to your location to cut off your utilities and you have come by to make a payment. For after-hours assistance, call 615-444-0825.

Tampering Fees


  • 1st Offense $90 reconnection fee
  • 2nd Offense Resident will be arrested and charged with Class E felony.