City Hall
200 North Castle Heights Ave.
Lebanon, Tennessee 37087
Contact Us
Phone - 615-443-2839
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Customer Service & Utility Billing

Customer Service & Utility Billing
200 North Castle Heights Ave., Suite 112
Lebanon, TN 37087
Phone: (615) 444-6300
Fax: (615) 443-1562


Staff
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Utility Billing
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Meter Reading

 
Customer Service & Utility Billing
  
The Customer Service and Billing Department is responsible for the billing and collection of Property Taxes, and all Utilities (Water, Sewer and Gas).


Service
To establish service with the City of Lebanon, you will need to visit the Customer Service Office. The services we provide are Water, Sewer and Gas. The meter connection fee amounts are as follows: for Gas- Residential-$60.00, Commercial-$110.00, Industrial-$260.00; for Water and Sewer- Residential-$60.00, Commercial-$110.00, Industrial-$260.00. All connection fees are non-refundable and non-transferable. Service can usually be provided the same day for requests made before 3 p.m. PROVIDED CUSTOMER HAS A PAID RECEIPT IN THEIR HANDS FROM THE CUSTOMER SERVICE DESK AT CITY HALL.

Hours & Location
Normal office hours are 7:30 a.m. to 4:30 p.m. Monday through Friday. We are located at 200 North Castle Heights Ave. If you have any questions please contact our Customer Service office at 444-6300.

Billing
The Gas, Water & Sewer Department reads every meter and bills every customer each month. The utility bill may be paid at the drive-thru window, at our office, in the night depository or by Bank Draft. Payments may be made with cash, check or money order. In order to pay your bill at the drive-thru, you must have your bill or account number.

Past Due Bills

Payment must be received on or before the Disconnect Date. If your service has been disconnected for non-payment, a reconnection fee is due with payment in order for your service to be reconnected. The current Reconnection Fees are as follows:

$30.00 for reconnection during business hours (7:30 a.m. - 3:30 p.m.). PAYMENTS RECEIVED AFTER 3:30 P.M. WILL RESULT IN SERVICE BEING RECONNECTED THE FOLLOWING BUSINESS DAY.
There are no reconnections after hours.
At the discretion of the Commissioner of Finance reconnect fees may be waived in extraordinary circumstances. Any and all waived reconnect fees will be reported to the City Council in writing.
There will be a collection fee of $10.00 if a Utility Department employee has been sent out to your location to cut off your utilities and you have come by to make a payment. For after-hours assistance, call 444-0825.

Leak Adjustments

Only water leak adjustments for leaks over $100.00 may still be granted on case by case basis by the Commissioner of Finance with written notice provided to the Lebanon City Council. Call the Utility Billing Office at 444-6300.