City Hall
200 North Castle Heights Ave.
Lebanon, Tennessee 37087
Contact Us
Phone - 615-443-2839
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Utility Billing

Customer Service & Utility Billing
200 North Castle Heights Ave., Suite 112
Lebanon, TN 37087
Phone: (615) 444-6300
Fax: (615) 443-1562
Natural Gas Rates
Sewer Rates
Water Rates
Bank Draft Authorization Form
Water Leak Adjustment Form

Customer Service & Utility Billing : Utility Billing

To establish service with the City of Lebanon, you will need to visit the Customer Service Office. The services we provide are Water, Sewer and Gas. The meter connection fee amounts are as follows: for Gas- Residential-$75.00, Commercial-$125.00, Industrial-$260.00; for Water and Sewer- Residential-$75.00, Commercial-$125.00, Industrial-$260.00. All connection fees are non-refundable and non-transferable. Service can usually be provided the same day for requests made before 3 p.m.PROVIDED CUSTOMER HAS A PAID RECEIPT IN THEIR HANDS FROM THE CUSTOMER SERVICE DESK AT CITY HALL.

Hours & Location
Normal office hours are 7:30 a.m. to 4:30 p.m. Monday through Friday. We are located at 200 North Castle Heights Ave. If you have any questions please contact our Customer Service office at 444-6300.

The Gas, Water & Sewer Department reads every meter and bills every customer each month. The utility bill may be paid at the drive-thru window, at our office, in the night depository or by Bank Draft. Payments may be made with cash, check, money order or online.

Past Due Bills

Payment must be received on or before the Disconnect Date. If your service has been disconnected for non-payment, a reconnection fee is due with payment in order for your service to be reconnected. The current Reconnection Fees are as follows:

RECONNECTION FEE: If reconnection is made during normal business hours of 7:30a.m. - 4:30 p.m., there will be a reconnection fee of $40.00. Service shall be restored that same day.

If reconnection is made on a "non-working" day or if account has not been paid by 4:30 p.m. on working day, there will be a reconnection fee of $75.00

TAMPERING FEES: 1st Offense     $90.00 reconnection fee
                               2nd Offense     Resident will be arrested and charged with Class E felony.

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