Due to a change in Charter Communication's policy, they will not broadcast our City Council meeting, or any other content from the City of Lebanon.  You may contact Charter Government Liason Nick Paulis at 865-273-2712 to express your dissatisfaction with the change.

 

City Hall
200 North Castle Heights Ave.
Lebanon, Tennessee 37087
Contact Us
Phone - 615-443-2839
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Utility Billing

Customer Service & Utility Billing
200 North Castle Heights Ave., Suite 112
Lebanon, TN 37087
Phone: (615) 444-6300
Fax: (615) 443-1562
          
Natural Gas Rates
Sewer Rates
Water Rates
Utility Billing Adjustments



 
Customer Service & Utility Billing : Utility Billing


Service
To establish service with the City of Lebanon, you will need to visit the Customer Service Office. The services we provide are Water, Sewer and Gas. The meter connection fee amounts are as follows: for Gas- Residential-$75.00, Commercial-$125.00, Industrial-$260.00; for Water and Sewer- Residential-$75.00, Commercial-$125.00, Industrial-$260.00. All connection fees are non-refundable and non-transferable. Service can usually be provided the same day for requests made before 3 p.m.PROVIDED CUSTOMER HAS A PAID RECEIPT IN THEIR HANDS FROM THE CUSTOMER SERVICE DESK AT CITY HALL.

Hours & Location
Normal office hours are 7:30 a.m. to 4:30 p.m. Monday through Friday. We are located at 200 North Castle Heights Ave. If you have any questions please contact our Customer Service office at 444-6300.

Billing
The Gas, Water & Sewer Department reads every meter and bills every customer each month. The utility bill may be paid at the drive-thru window, at our office, in the night depository or by Bank Draft. Payments may be made with cash, check or money order. In order to pay your bill at the drive-thru, you must have your bill or account number.

Past Due Bills

Payment must be received on or before the Disconnect Date. If your service has been disconnected for non-payment, a reconnection fee is due with payment in order for your service to be reconnected. The current Reconnection Fees are as follows:

RECONNECTION FEE: If reconnection is made during normal business hours of 7:30a.m. - 4:30 p.m., there will be a reconnection fee of $40.00. Service shall be restored that same day.

If reconnection is made on a "non-working" day or if account has not been paid by 4:30 p.m. on working day, there will be a reconnection fee of $75.00

TAMPERING FEES: 1st Offense     $90.00 reconnection fee
                               2nd Offense     Resident will be arrested and charged with Class E felony.
                               


Leak Adjustments

Only water leak adjustments for leaks over $100.00 may still be granted on case by case basis by the Commissioner of Finance with written notice provided to the Lebanon City Council. Call the Utility Billing Office at 444-6300.