Frequently Asked Questions

Below you will find information that might help you understand how to find things or learn about information you might need to know about your city or town.

Sanitation

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  • The Supervisor will make an inspection of the cart, and make a determination as to what needs to be done (replace, repair, etc).
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  • No. The carts are assigned to addresses not individuals.
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  • In these cases, we ask that a Police Report be filed. If we do not find the stolen cart within a couple of days, we do issue another cart, or replace the damaged ones.
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  • No. The carts are for household waste only. One of the most frequent problems we have is people discarding animal waste or hazardous materials in the carts such as: Batteries, Used Motor Oil, Paints. These situations are Code Violations and are turned over to our Codes Department.
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  • We find that in a large percentage of these cases the cart was not out when the truck came by. We do go back, depending on the available time to do so. In some cases a customer may have to wait until the next scheduled pick-up date.
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