FAQs • Lebanon, TN • CivicEngage

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Lebanon, TN

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Can I put my Grass Clippings and small pile of Limbs in the Cart?: No. The carts are for household waste only. One of the most frequent problems we have is people discarding animal waste or hazardous materials in the carts such as: Batteries, Used Motor Oil, Paints. These situations are Code Violations and are turned over to our Codes Department.

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Sanitation

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1. My cart is dirty; can I have a new one?: The Supervisor will make an inspection of the cart, and make a determination as to what needs to be done (replace, repair, etc).

2. I am moving to another location inside the City Limits, can I take my cart with me?: No. The carts are assigned to addresses not individuals.

3. Someone has stolen my cart or my neighbor has run over my cart. What do I do?: In these cases, we ask that a Police Report be filed. If we do not find the stolen cart within a couple of days, we do issue another cart, or replace the damaged ones.

4. Can I put my Grass Clippings and small pile of Limbs in the Cart?: No. The carts are for household waste only. One of the most frequent problems we have is people discarding animal waste or hazardous materials in the carts such as: Batteries, Used Motor Oil, Paints. These situations are Code Violations and are turned over to our Codes Department.

5. I had my Cart at the curb and they did not pick it up.: We find that in a large percentage of these cases the cart was not out when the truck came by. We do go back, depending on the available time to do so. In some cases a customer may have to wait until the next scheduled pick-up date.